Privacy Policy

Effective Date: 06.22.2026

At InnoGIO USA ("InnoGIO," "we," "our," or "us"), protecting your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase products, contact customer support, participate in promotions, or otherwise interact with us.

By using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide Directly

We may collect information you voluntarily provide, including:

  • Name

  • Email address

  • Mailing address

  • Billing address

  • Telephone number

  • Payment information

  • Account login credentials

  • Customer service communications

  • Product reviews and testimonials

  • Survey responses and promotional entries

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Pages viewed

  • Referring websites

  • Date and time of visits

  • Cookies and similar technologies

Transaction Information

When you purchase products from us, we may collect:

  • Order history

  • Product purchases

  • Shipping information

  • Payment transaction details

  • Customer service records related to purchases

How We Use Your Information

We use information to:

  • Process and fulfill orders

  • Deliver products and services

  • Create and manage customer accounts

  • Communicate regarding purchases and customer support

  • Respond to inquiries

  • Improve our products and website

  • Personalize your shopping experience

  • Conduct analytics and market research

  • Prevent fraud and maintain security

  • Comply with legal obligations

  • Send promotional communications when permitted by law


Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Remember user preferences

  • Maintain shopping cart functionality

  • Analyze website performance

  • Improve website functionality

  • Measure marketing effectiveness

Most browsers allow you to manage or disable cookies. Certain website features may not function properly if cookies are disabled.

Marketing Communications

If you subscribe to our marketing communications, we may send information about:

  • New products

  • Promotions

  • Special offers

  • Company news

  • Educational content

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Even if you opt out of marketing communications, we may continue sending transactional or service-related messages.

How We Share Information

We do not sell your personal information.

We may share information with trusted third parties that assist us in operating our business, including:

  • Payment processors

  • Shipping providers

  • Website hosting providers

  • Customer service providers

  • Marketing service providers

  • Analytics providers

  • Professional advisors

  • Legal and regulatory authorities when required

These third parties are permitted to use your information only as necessary to provide services on our behalf.

Reviews and Testimonials

If you submit a review, testimonial, photograph, or other content, we may display it publicly on our website, social media channels, or marketing materials.

By submitting such content, you grant InnoGIO permission to use it for promotional and business purposes.

Children's Privacy

InnoGIO products are designed for families and children; however, our website is intended for use by adults.

We do not knowingly collect personal information directly from children under the age of 13.

If we learn that we have collected personal information from a child under 13 without parental consent, we will take reasonable steps to delete that information promptly.

Parents or guardians who believe a child has provided personal information may contact us using the information provided below.

Data Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Despite our efforts, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as reasonably necessary to:

  • Provide products and services

  • Fulfill legal obligations

  • Resolve disputes

  • Enforce agreements

  • Maintain business records

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or services.

We are not responsible for the privacy practices or content of those third parties. We encourage users to review the privacy policies of any external websites they visit.

Business Transfers

If InnoGIO undergoes a merger, acquisition, restructuring, asset sale, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to:

  • Know what personal information we collect

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Opt out of certain data processing activities

  • Appeal certain privacy-related decisions

To exercise applicable privacy rights, please contact us using the information below.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable California privacy laws.

California residents may request information regarding:

  • Categories of personal information collected

  • Sources of information

  • Purposes for collection and use

  • Categories of third parties receiving information

  • Specific pieces of personal information collected

California residents may also request deletion or correction of personal information, subject to legal exceptions.

We do not sell personal information.

We do not knowingly share personal information for cross-context behavioral advertising.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are made, we will post the updated version on this page and revise the Effective Date above.

Your continued use of our website following the posting of changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or your privacy rights, please contact:

InnoGIO USA

Email: support@innogio.com

Website: www.innogio.us

Customer Support: Monday–Friday, excluding holidays